Peak Season is upon us and as we enter the peak season period, we have been informed by our carrier partners UPS that peak season surcharges are now in effect. The purpose of the UPS surge emergency fee, is to maintain service reliability and secure the additional resources required to support customers. UPS is implementing the Surge Emergency Fee and Demand Surcharge, which will take effect on 20 September 2026 and will remain in place until 6 February 2027.

Covid-19 Update

by Matt Edmonds

Herts WoodFuel is monitoring the current COVID-19 situation on a daily basis and we have had a number of enquires regarding our operations.  

Pleased be advised that:

  1. We are operating normally for the time being. As a fuel provider, Herts WoodFuel is considered an Essential Supplier under government guidelines and we will not be ceasing our timber processing, charcoal making or delivery operations unless specifically instructed to do so. 
  1. Herts WoodFuel is an owner/operator rural business based on an isolated farm in East Hertfordshire and Matt is lone-working every day to ensure timber is processed, woodfuel pellets can be delivered to vulnerable customers and batches of our wonderful Stag British Charcoal can be cooked ready for delivery ONLY. So please be mindful that his mobile phone will go straight to voicemail  and if possible please submit queries to info@hertswoodfuel.co.uk
  1. Our third party carrier, UKMAIL, is at the current time, operating normally. The only difference is that customers wishing to decline signing paper or electronic devices as proof of delivery may do so, with drivers following sensible precautions to prevent material contamination. 
  1. Ordering online via Shopify - so as to minimise stresses on our carrier network we have to request that all customers requiring our next-day delivery service place orders by 06:00 on the day of collection from us. Hopefully the orders will arrive on time but we cannot fully guarantee the service. Orders placed on Friday, will be dispatched on the following Monday for delivery Tuesday.
  1. Collection of Charcoal is no longer possible but if customers live within 5 miles of Ware/Hertford we are offering a free delivery service, subject to a minimum order of 12 kg.  Orders  can be placed via the online store, with customers selecting “Free Collection by Appointment” at checkout. We are also accepting email orders and will send a payment link via email which customers can pay in advance of collecting charcoal.  

 

 

 

Back to News